How our support system works

1

Submit Your Ticket

Fill out the form with details about your issue or question

2

Receive Confirmation

Get an email with your ticket number for tracking purposes

3

Support Team Review

Our experts will analyze your request and begin working on a solution

4

Resolution & Follow-up

Receive updates and resolution through email or check status online

Other ways to reach us

Phone Support

+254 737 528 000

Available 24/7
Live Chat

Available on our website

Mon-Fri, 8am-8pm EAT

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